Terms of service

Last updated November 13, 2026.

WinCustomersBack is a subscription service that automates reactivation outreach to a business's own past customers. By creating an account you agree to these terms on behalf of your business.

Your account

Keep your sign-in details confidential. You are responsible for activity in your account and for the teammates you invite; owners and admins control who has access. Tell us promptly at the address below if you think your account has been used without permission.

Acceptable use

You may only upload customers who have done business with you and whom you are lawfully permitted to contact, and you are responsible for having any consent the law requires. Purchased, rented, or scraped lists are prohibited, as are misleading, unlawful or abusive messages. Every email identifies your business, includes your postal address and an unsubscribe link, and opt-outs are honoured automatically. We may pause automation that shows signs of abuse, such as high bounce or complaint rates.

Plans and billing

Subscriptions are billed in advance, monthly or annually, and renew automatically at the end of each period until cancelled. Prices are shown on our pricing page. There are no setup fees and no percentage of recovered revenue. Upgrades take effect immediately and are charged pro rata for the rest of the current period; downgrades take effect at the end of the current period. If a payment fails, automation keeps running for a short grace period while payment is retried, then pauses until payment succeeds. If SMS is enabled, texts are billed at the disclosed per-segment rate on your next invoice, never above the monthly SMS cap you set.

Free trial

A business's first subscription starts with a 14-day free trial. A payment method is required to start it. You are not charged during the trial; your plan's first payment is taken automatically when the trial ends unless you cancel before then. We email a reminder before the trial ends. Each business can use the free trial once.

Cancellation and refunds

You can cancel at any time from Billing. Cancelling stops your subscription from renewing; your plan stays active until the end of the period you have already paid for, and you can resume before then.

Subscription fees are generally non-refundable once billed, including for partial periods, unused contacts, and annual plans cancelled before the end of the year. Where the law gives you a right to a refund, we honour it. We may also, at our discretion, make an exception in a particular case; doing so does not oblige us to make it again.

Usage limits

Each plan includes a number of reactivation contacts per billing month. When the limit is reached, additional eligible customers wait until the next period or until you upgrade. There are no automatic overage charges.

Your responsibilities for messages

You are responsible for the content you approve and for complying with the laws that apply to your messages. Text messages are optional and only sent after you turn them on and confirm you have permission to text your customers; they are never sent to a customer who has replied STOP or been marked as opted out. WinCustomersBack adds your business identity and an unsubscribe link to every email and STOP handling to every text, and enforces opt-outs automatically, but it does not provide legal advice.

Your data

You keep ownership of the customer records you provide and you permit us to process them to provide the service, as described in our Privacy page. You can export your data or delete your account at any time.

Results and reporting

We do not guarantee any number of returning customers or amount of revenue. Recovered revenue is reported only from purchases recorded by a connected integration or the API (labeled verified) or entered by your team (labeled manual). It is never estimated.

Suspension and termination

You can close your account at any time. We may suspend or close an account that breaks these terms, sends abusive or unlawful messages, or remains unpaid after the grace period. Where practical, we will tell you first and give you a chance to export your data.

Service changes and availability

We work to keep the service available and secure but cannot promise it will be uninterrupted or error-free. We may improve or change features. If we make material changes to these terms, we will email account owners before they take effect.

Disclaimers and limitation of liability

To the extent the law allows, the service is provided as is, and we are not liable for indirect or consequential losses such as lost profits or lost business. Our total liability for any claim is limited to the fees you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

Contact

support@wincustomersback.com